I know just who I am

Ok, lets discuss a little thing called "Store Markdown Products." When the expiry date on something is fairly imminent, it's usually marked down in price so people will still buy it. These marked down products are clearly labelled with stickers including the original price, the new mark down price and a separate barcode to scan in [so they will be charged the lower amount] Unfortunately, the stickers aren't always covering the old barcode and very often customers, at the self scan checkouts, can accidentally scan in the wrong one and be charged the full price. [fair enough on their part, it's a really easy mistake to make and the old barcodes should be covered completely with the markdown sticker]

In saying all of that........

Some absolute goon of a customer came up to me today [after using the self scan] and he goes: "I was charged full price for this, it should have been 99c less. I want a full refund." As soon as he said "full refund" I knew he was going to be one of those customers. Normally people are happy just to accept the 99c refund and not expect to be reimbursed completely, aswell as taking the product. I was like "Well, I'd say the wrong barcode was scanned in accidentally, that's why you were charged full price."

Then yer man starts shiting on about how it's a "criminal offence" to overcharge people. I was like: "Yeah well, as I said, the wrong barcode was scanned in. I'll give you the refund, but I'm just letting you know why it happened." Then he had a go at the fact that on "countless occasions" he'd been overcharged in the shop and there was never a manager around to talk to about it. I was there going "Well I can't really account for that because I wasn't there on those occasions but yes, there isn't always a manager on the shop floor, instead you should just ask a member of staff to get one."

All of a sudden he stopped arguing and said "I'll just take the 99c refund...." I would have been happy, but I had already put the damn thing through the till. Spa.






I love how I can make a full blog entry out of a single encounter with one asshole.