Fast Lanes.....

I love working in Superquinn, it's awesome; so much better than Esso. I love everyone who works there and we always have a laugh at the managers and funny lookin' customers who come in.



I've been there for 4 months now, and with every job comes the things we "hate" about it....not necessarily about the job itself, but there are certain things that just tick us off that teeny weensy bit. For me, 90% of that involves the fast lanes. (self service checkouts) It's annoying enough that alcohol and cigarettes need to be approved by members of staff before someone can buy them, but it's the most ridiculous invention in the world for other reasons....people don't know how to use it!


Example:
When you scan something in, it needs to be placed down on the scales so the system can measure the weight of the product and determine that it's the correct one. (And the nice lady on the screen even says "Please place items in the bagging area") But some people never seem to grasp the concept of what the correct method of purchase is....they scan in whatever it is, and then hold it instead of putting it down on the scales....the fast lane doesn't like this and a red light will glare out on the top of the checkout...the nice lady doesn't seem so nice anymore and says "Please wait for assistance"....but, our HR manager being as flimsy as he is, there is rarely enough staff around the tills to get over to fix the problem immediately, thus leaving our subject, (the customer) waiting...research proves that they don't like to wait.

Instead of politely asking a member of staff to fix the fast lane, they would rather just go to another checkout; one with a human present. This causes a domino effect, as the next person in line cannot use the fast lane, because the previous dickhead has walked away from it without waiting for it to be fixed....therefore, chaos!

So I implore you; DO NOT USE THE FAST LANE UNLESS YOU ARE QUALIFIED TO DO SO.